Important Service Notice
Dear Onkyo customer,
We have discovered that some components used in the manufacture of Onkyo products between November 2011 and January 2012 do not comply with the high quality required for use in Onkyo products.
In individual cases disturbances may occur, for example, the product switching itself off.
Onkyo attach great importance to the satisfaction of our customers regarding the service and quality of Onkyo products.
We have, therefore, installed a test program which allows you to quickly check if your new Onkyo product is affected, with the help of the model name and serial number.
If the test determines that your Onkyo product might be affected, we offer you to return the product free of charge and we will replace the relevant components in order to ensure that you can enjoy your Onkyo product with its customary quality in its entirety.
Thank you Your product is not concerned and does not require further examination. Thank you for your assistance.
We would like to check your product in an authorized service agency and replace the relevant components free of charge. Please confirm that we can arrange for its return to us.
Thank you very much for your understanding.
Thank you! We have received your message and will contact you shortly.
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