http://www.uk.onkyo.com/en/irajax/en/product-recall-80305.html/cHJvamVjdC5jb21tb24udXJsU2hvcnRlbmVyOw==

Important Service Notice

Dear Onkyo customer,

We have discovered that some components used in the manufacture of Onkyo products between November 2011 and January 2012 do not comply with the high quality required for use in Onkyo products.

In individual cases disturbances may occur, for example, the product switching itself off.

Onkyo attach great importance to the satisfaction of our customers regarding the service and quality of Onkyo products.

We have, therefore, installed a test program which allows you to quickly check if your new Onkyo product is affected, with the help of the model name and serial number.

If the test determines that your Onkyo product might be affected, we offer you to return the product free of charge and we will replace the relevant components in order to ensure that you can enjoy your Onkyo product with its customary quality in its entirety.

Product Information
Invalid value.
Invalid value.
Invalid value.

Form could not be submitted. Please make sure you have entered your information properly.

Thank you Your product is not concerned and does not require further examination. Thank you for your assistance.

Please read: We would like to check your product in an authorized service agency and replace the relevant components free of charge. Please confirm that we can arrange for its return to us.



Thank you very much for your understanding.

Personal Details
Invalid value.
Invalid value.
Invalid value.
Invalid value.
Invalid value.

Form could not be submitted. Please make sure you have entered your information properly.

Thank you! We have received your message and will contact you shortly.

RSS News

Quality Hi-fi Stereo Receiver Gets Versatile with HDMI® and Wireless Multi-room Audio Distribution

Onkyo is pleased to offer hi-fi enthusiasts a convenient and beautifully engineered 2-channel amplification solution in the… more

Press Release dated: 22 Feb 2017
Welcome Multi-room Audio with the NCP-302, Featuring New Generation Casting Platforms and Mirroring from Master Audio Components

Multi-room audio enriched with limitless and accessible music is now a reality as Onkyo unveils its NCP-302 Wireless Audio… more

Press Release dated: 22 Feb 2017
Featuring High Current Audio Amplification, Entry-Level AVRs Streamline Access to Exhilarating Entertainment

Onkyo Launches Affordable 5.1-Channel TX-NR474 and 7.2-Channel TX-NR575E Network A/V Receivers with 135 W/Ch of High-Current… more

Press Release dated: 22 Feb 2017
Onkyo Rolls Out Firmware Update Enabling FireConnect™ Wireless Multi-room Audio Distribution

Onkyo has announced a firmware update that activates FireConnect™ wireless multi-room audio distribution from selected… more

Press Release dated: 21 Feb 2017
14th Onkyo International Braille Essay Contest

Sponsored by Onkyo CorporationJapan Institute of Scientific Research for EducationThe Braille Mainichi, Mainichi… more

Press Release dated: 13 Feb 2017